Founders don't do the inbox
eCom Hero places certified, pre-trained offshore operators into Australian e-commerce brands, so you can get out of the back office, trust your numbers, and grow on repeat.
Certified on the platforms your brand already runs on
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Years of WrkPod Group operations
Purpose-built offices, structured management and thousands of operators placed for Australian businesses.
Order and catalogue accuracy target
Every engagement reports against measured outcomes, checked by an independent quality team.
Certified before they touch your store
Nobody deploys below certification threshold. You never interview resumes; you receive a certified role.
Trained on playbooks from Australia's leading e-commerce operators
Our academy curriculum is built from the systems used to scale real Australian brands, then examined. Your operator arrives already fluent in your world.
- Certified across customer ops, catalogue, order operations and bookkeeping support.
- Fluent in the metrics that matter: accuracy, response times, returns, sell-through.
- AI-enabled: your operator runs and supervises automated workflows, not just tasks.
Paul Waddy
E-commerce advisor & academy curriculum partner
Best-selling author of Shopify for Dummies and adviser to some of Australia’s fastest-growing online brands.
Professional offices. Not freelancers at home
Every operator works onsite in WrkPod's serviced facilities with enterprise internet, secure systems, team leads and cover, so one sick day never stops your trade.
- Office-based teams under structured, professional management.
- Bench and cover held behind every role: absence covered within one business day.
- Independent quality assurance reporting outside the sales line.
What your Hero takes off your plate
The Customers
Inbox, live chat, reviews and CRM handled same day, every day, with clean escalations when it matters.
The Numbers
Reconciliations, refunds once approved, weekly cash snapshots and a monthly pack your accountant will love.
The Store
Listings, inventory monitoring, pricing and promotions kept accurate across every platform you sell on.
The Growth
Content scheduled, ads supported, competitors tracked. Execution only: strategy stays with you.
Capability, not resumes
Certified before revenue
Every operator passes platform and role certification before touching a client store. No exceptions, ever.
Measured outcomes
We report order accuracy, catalogue error rates and response times on your dashboard, not hours on a timesheet.
We know this industry
Built with operators who've scaled the brands you follow. We speak returns curves, not generic admin.
AI integrated
Your operator supervises automation across support and catalogue workflows, so output compounds.
Cover built in
Team leads, a certified bench and peak-season capacity behind every role. November never breaks.
Backed by WrkPod Group
Premium facilities, HR, payroll, security and a decade of offshore operations under one roof.
What founders say
[Pilot client quote: time reclaimed, one number that moved, what they'd tell another founder.]
[Pilot client quote #2.]
One certified role. Everything included
Setup & Certification
- Role scoped to your brand from the delegation list
- Operator matched from the certified pool
- Values and behavioural screening
- Certification verified before day one
- Structured onboarding into your systems
Your Certified Operator
- Full-time certified operator across the four areas
- Premium office, IT, security and management
- Independent QA and measured outcome reporting
- Team lead oversight, bench and absence cover
- Ongoing training as your stack evolves
Asked and answered
Why not just hire someone myself?
You can, at roughly five times the cost, plus the recruiting, training and management time. Our operators arrive certified, managed and covered, and you buy a role with measured outcomes rather than a resume and hope.
Do I get to choose the person?
You'll meet your operator before they start, but you're not sifting resumes. We match a certified operator to your scoped role; certification, values screening and reference checks have already happened.
What if my operator is away or leaves?
A certified bench sits behind every role. Absences are covered within one business day, and if someone moves on, a certified replacement transitions with full documentation of your SOPs.
How does quality stay high over time?
An independent quality team, separate from sales, measures accuracy and response performance monthly and reports it to you. Operators recertify as platforms and your processes evolve.
Which platforms are covered?
Certification currently covers Shopify, Gorgias, Klaviyo, Xero and A2X, with marketplace operations (Amazon, eBay) as an expansion module.
Get out of the back office
Book a 20 minute call. We'll walk your delegation list, scope the role, and show you exactly what a certified operator takes off your plate.